Customer: How do I know I am buying genuine Congo Dust UK products?

Simba Herbals: Buy directly from the official Simba Herbals website or from our authorised sales channels. We carefully select and package our products and provide product information on each listing. Check the product name, packaging and seller details before purchasing, and contact us if you need help verifying an item.

Customer: What is the difference between Congo Dust Powder and Congo Dust Cream?

Simba Herbals: Both products are based on Congo Dust (Ankoro), but they come in different formats. Congo Dust Powder provides the traditional loose-powder format, while Congo Dust Cream combines Congo Dust with Vaseline Jelly for a smoother, more convenient application.

Congo Dust Powder: Traditional Ankoro powder in a compact, easy-to-store format.

Congo Dust Cream: A pre-blended cream designed for smooth, simple and discreet application.

Choose the format that best suits your preferred routine.

Customer: Can I use Simba Herbals products every day?

Simba Herbals: Follow the specific usage instructions provided with each product. Products differ in ingredients, formulation and intended use, so do not assume that one product can be used in the same way as another. Stop using a product if irritation or an unexpected reaction occurs.

Customer: Can I combine VigPower Capsules with Congo Dust Cream or Powder?

Simba Herbals: We recommend using each product according to its own label instructions rather than combining products automatically. If you take medication, have an existing health condition, or have concerns about combining supplements and topical herbal products, speak with a qualified healthcare professional before use.

Customer: Where can I find ingredients and usage instructions?

Simba Herbals: Check the individual product page and product packaging for the latest ingredient information, directions for use, warnings and storage instructions. Always read this information before using a product.

Customer: Are Simba Herbals products medicines?

Simba Herbals: No. Simba Herbals products are presented as traditional herbal and wellness products, not medicines, and we do not market them as treatments or cures for medical conditions.

Customer: What if I need help choosing the right product?

Simba Herbals: Contact our team through the Contact Us page for product information, order assistance and general guidance. We can explain product formats, pack sizes, ingredients and usage information so you can make an informed choice.

Customer: Can I contact Simba Herbals about an existing order?

Simba Herbals: Yes. Send us your order number and a clear description of your enquiry through our Contact Us page. Our team will review your request and help you with delivery, product or order-related questions.

Customer: How do I report a problem with my order?

Simba Herbals: Contact us as soon as possible if your order arrives damaged, incomplete or incorrect. Include your order details and, where appropriate, photographs of the product or packaging so we can assess the issue and respond quickly.

Customer: Can I return a Simba Herbals product?

Simba Herbals: Returns depend on the product type, condition and our current Returns Policy. Personal-use and opened hygiene-sensitive products may have specific return restrictions. Please check our Returns Policy before sending an item back.

Customer: What happens if I receive the wrong product?

Simba Herbals: Contact us promptly with your order details. We will review the issue and explain the next steps for resolving an incorrect or incomplete order.

Customer: Will my order details remain private?

Simba Herbals: We take customer privacy seriously. We handle personal and order information responsibly and use it for legitimate business purposes, including processing orders, providing customer support and communicating important order updates. See our Privacy Policy for full information.

Customer: Can I ask a private product question?

Simba Herbals: Absolutely. You can contact our team privately through the website for questions about product information, usage directions, ordering or delivery.