Returns window

Please contact Simba Herbals UK within 7 days of receiving your order if you wish to request a return. Email care@simbaherbals.com and include your order number and the reason for your request.

Return requests

Please contact us before sending an item back. Our customer support team will review your request and provide return instructions. Eligibility for opened or sealed products has not yet been specified; please confirm with us before dispatching a return.

Refund processing

Where a refund is approved, we aim to process it within 14 working days. Refunds are processed through the original payment method where possible. Your payment provider may take additional time to show the refund.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or incorrect, contact care@simbaherbals.com with your order number and details of the issue. Photographs may help us review your request.

Contact

For return and refund enquiries, email care@simbaherbals.com.

This policy does not limit any rights you may have under applicable consumer law.